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Return policy

Cancellation policy within 24h

Consumers are entitled to a right of cancelling their order and getting a full refund if the revocation occurs within 24 hours after ordering. In order to cancel your order, write an email to support@woofpalace.net stating the order number and the reason of cancellation.

Cancellation policy within 48h

Consumers are entitled to a right of cancelling their order and getting a 70% refund after cancelling within 48 hours. We take a 30% cancellation fee for the cancellation and compensation of labor and material cost.

Cancellation policy after 48h

Due to the customized nature of all of the products we produce at Woofpalace, we cannot offer returns. Your piece of jewelry is hand drawn and crafted with care and is entirely personal to you and your pet.

Lost packages

Woofpalace is not responsible for lost and damaged packages. If the package got lost or damaged please contact your local shipping company.

Satisfaction guarantee

Returns and exchanges are accepted if the product came broken, dissatisfaction with the outcome or if the wrong product was shipped. To inquire an exchange email support@woofpalace.net with an explanation and photos.

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