All orders generally take 5-12 days to be created and shipped. This can increase slightly during high sales periods.

Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.

All orders are shipped with tracking, and you will receive your tracking number by email as soon as it's available. If you did not receive a tracking notification within 14 Days, please contact hello@woofpalace.net. We are more than happy to help you out.

Transit time estimates are shown below:

United States: 3-5 working days

CA, AUS, UK: 5-7 working days

Europe: 5-10 working days

Rest of world: 10-15 working days

Shipping prices are a flat fee:

Note: Additional import/customs fees may apply upon delivery for non-EU countries. The Austrian Post is liable for such international custom declarations.

Austria & Germany: Free Shipping 💌

Europe: € 9.90
Free shipping for orders over € 80.00

Rest of the World: € 19.90
Free shipping for orders over € 120.00