All orders generally take 5-12 days to be created and shipped. This can increase slightly during sales periods (for example, right now, November/December 2024, portraits are taking 12-24 days to produce. Note: If there is an issue with your order (e.g. new pet photo needed), this understandably will extend your production time.

All orders are shipped with tracking, and you will receive your tracking number by email as soon as it's available. If you did not receive a tracking notification within 14 Days, please contact support@woofpalace.net. We are more than happy to help you out.

Transit time estimates are shown below:

United States: 3-5 working days

CA, AUS, UK: 5-7 working days

Europe: 5-10 working days

Rest of world: 10-15 working days

Shipping prices are a flat fee:

Germany and Austria: € 4.95

Czechia, Slovakia, Slovenia, Netherlands, Luxembourg, Belgium, France, Lithuania : € 6.95

Hungary*, Romania*, Poland*, Italy*, Ireland*, Greece*, Finland*, Denmark* : € 9.95

United Kingdom*: € 10.00

United States*, Canada*, Bosnia & Herzegovina*, Spain*, Sweden*, Switzerland*, Estonia*, Liechtenstein*, Croatia*, Norway*, Iceland* : € 14.95

Rest of the World*: € 24.95

*Additional import fees may apply upon delivery. DHL is liable for such international custom declarations.